Last updated: July 2026
All products at Jay Bird Universe are custom‑made to order by our professional print‑on‑demand fulfilment partners. This means your item is created especially for you once your order is placed. Please read the shipping information below.
Quick Delivery Guide
Most products are made to order and require production before dispatch.
- Production time: typically 2-5 business days
- UK delivery: typically 2-5 business days after dispatch
- Most UK orders are produced and delivered within approximately 4-10 business days of the order being placed
Please note that all delivery times are estimates and may vary depending on the product, destination, fulfilment partner, seasonal demand and carrier performance.
Production Time
Each item is printed and prepared individually. Typical production time is:
- 2–5 business days for most products
- May vary slightly during busy periods or holidays
Once your order has been dispatched, shipping confirmation and tracking information will be provided where available.
Shipping Time
Shipping times depend on your location and the fulfilment partner used. Estimated delivery windows are shown at checkout.
Typical delivery times:
- UK: 2–5 business days after production
- Europe: 5–10 business days
- USA/Canada: 5–12 business days
- Rest of World: 7–20 business days
These are estimates and may vary due to carrier delays, customs, or seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout where applicable based on:
- Product type
- Destination
- Fulfilment partner
- Carrier rates
All shipping fees are shown before you complete your purchase.
Tracking Information
Tracking is provided whenever available. Some smaller items may ship without tracking depending on the carrier.
Where tracking is available, tracking details will be sent by email once your order has been dispatched.
Please allow a short period for tracking information to become active after receiving a dispatch notification.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer cannot be refunded.
If you notice an error, please contact us immediately at info@jaybirduniverse.co.uk. If production has not started, we may be able to update the address.
Lost Parcels
If your parcel is lost in transit:
- A free replacement will be sent
- No return is required
- We will work with the fulfilment partner to resolve the issue
Customs & Import Fees
International orders may be subject to customs fees or import taxes. These charges are determined by your country’s regulations and are the responsibility of the customer.
How to Contact Us
For any shipping questions or concerns, email:
We aim to respond within 1–2 business days.