Last updated: July 2026
Jay Bird Universe (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
By using this website, you agree to the practices described in this policy.
1. Who We Are
Jay Bird Universe is a UK‑based creative business producing custom‑made products through professional print‑on‑demand fulfilment partners.
Contact email: info@jaybirduniverse.co.uk Location: TS7 area, United Kingdom
2. Information We Collect
We collect the following types of information:
a) Information You Provide
- Name
- Email address
- Billing address
- Shipping address
- Order details
- Messages sent through our contact form or email
b) Payment Information
Payments are processed securely through Stripe. We do not store or process your card details.
c) Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the site
- Cookies (see section 8)
This helps us improve our website and user experience.
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and updates
- Provide customer support
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and protect security
We do not sell or share your personal data with third parties for marketing.
4. Sharing Your Information
We only share your information with trusted third parties necessary to complete your order:
a) Fulfilment Partners (Printify / Prodigi)
We share:
- Your name
- Shipping address
- Order details
This allows them to manufacture and ship your order.
b) Payment Processor (Stripe)
Stripe receives your payment information securely. We never see or store your card details.
c) Website Services
We may use:
- WordPress
- WooCommerce
- Security plugins
- Analytics tools
These services help operate and secure the website.
All third parties comply with GDPR and data protection laws.
5. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity (to fulfil your order)
- Legitimate interest (to improve our website and prevent fraud)
- Consent (for cookies and marketing preferences)
- Legal obligation (record‑keeping and tax compliance)
6. Data Retention
We retain your information only as long as necessary:
- Order records: up to 6 years (legal requirement)
- Customer messages: until resolved
- Analytics data: short‑term, anonymised where possible
You may request deletion of your personal data at any time (see section 10).
7. Security
We take reasonable measures to protect your data, including:
- Secure payment processing
- Encrypted connections (HTTPS)
- Restricted access to admin areas
- Regular security updates
However, no online system is 100% secure.
8. Cookies
This website uses cookies to:
- Enable essential functions (checkout, login)
- Improve performance
- Analyse website traffic
- Remember your preferences
You can manage or disable cookies through your browser settings or our cookie banner.
For full details, please see our Cookie Policy.
9. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request a copy of your data
- Withdraw consent (for cookies or marketing)
To exercise any of these rights, contact:
info@jaybirduniverse.co.uk
10. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
12. Contact Us
For any privacy questions or requests, email:
info@jaybirduniverse.co.uk