If you need help with an order, have a question about a product, or want to get in touch, we’re here to help.
Customer Support
For all enquiries, please email:
info@jaybirduniverse.co.uk
We aim to respond within 1–2 business days.
Order Issues
If your order arrives damaged, defective, or incorrect, please include:
- Your order number
- A brief description of the issue
- Clear photos (if applicable)
We will arrange a free replacement where appropriate.
General Questions
If you have questions about:
- Products
- Shipping
- Returns
- Custom designs
- Future releases
Feel free to reach out — we’re always happy to help.
Business Location
Jay Bird Universe is based in the TS7 area, United Kingdom. We operate online only and do not have a physical storefront.