Last updated: July 2026
At Jay Bird Universe, every item is custom‑made to order by our professional print‑on‑demand fulfilment partners. Because each product is created specifically for you, we can only accept returns in certain situations. Please read the policy below.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
- Contact us at info@jaybirduniverse.co.uk within 14 days of delivery
- Include your order number and clear photos of the issue
We will arrange a free replacement. You do not need to return the item.
Lost Parcels
If your parcel is lost in transit:
- A free replacement will be sent
- Tracking information will be provided whenever available
Incorrect or Wrong Item Received
If you receive the wrong product, size, or design:
- Contact us within 14 days
- A free replacement will be issued
- No return is required
Change of Mind
Because all items are custom‑printed to order, we cannot accept returns for:
- Change of mind
- Buyer’s remorse
- Ordering the wrong size
- Ordering the wrong design
- Disliking the product after receiving it
Please check product details carefully before ordering.
Return Shipping
Print‑on‑demand items are not physically returned to Jay Bird Universe or to the fulfilment partner. Replacements are issued without requiring a return.
How to Contact Us
For any return or replacement request, email:
info@jaybirduniverse.co.uk
We aim to respond within 1–2 business days.